Finding a decent local sandwich shop that doesn't have the same boring choices and disinterested staff is hard to find in this area of town. I didn't know what to expect when I first went to Potbelly. I was VERY happy they had online ordering, that is always a plus in my book. The online menu was complete and allowed customizations to meet your palate. They have a good selection of sandwiches, on a variety of breads, even a thin whole wheat if you are watching carbs. They have an excellent selection of salads and soups. And their deserts - decadent! I have had a couple different salads, they usually last for two meals for me. I have had 3-4 different sandwiches and the little bag of cookies - those are my snacks for several days.
The staff here is friendly, helpful and conversant. If they get something wrong they are quick to fix it or replace something out of stock. They didn't have any small cookies one time so they gave me two big cookies for free. They know how to take care of customers.