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  • Im really disappointed in Jimmy Johns service. Their sandwiches are delicious but the night I called (Jan 11) the person answering the phone totally botched my order. I called to place a delivery order and when I gave the address he read it back wrong to me so I made sure to give him the correct address. He read back the correct address and I figured everything was ok. At the end of the order I asked if they had jalapeños and he said "we have red peppers" So I asked for 2 sides. He then said " I can put them on the sandwich for you" and I said perfect just put them on the sandwich and if I don't like them I can peel them off. At the end I asked him what the approx delivery time was and he said 15 minutes. This place is about a mile away from where I was staying so I didn't think it would be a problem. after about 45 minutes of waiting I called and was told the driver was about 5 minutes away because he had other deliveries before me. 15 minutes later the driver calls and asks me for my address because he couldn't find my location. 10 minutes after that the driver finally shows up and delivers our food. The driver was very apologetic and he showed me on the receipt that the person on the phone typed up the wrong address and sent him somewhere on the other side of town. It clearly wasn't his fault. an hour and 10 minutes to deliver 2 sandwiches is unacceptable! To make things even worse, there were no red peppers on my sandwich!!! Long story short, great sandwiches but bad service. Its not that difficult, get it together! What a joke....
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