This was our second purchase at Ashley. Ask for Joe-let them know you only want to work with him. He is absolutely the best salesperson to work with. He has never been pushy and has always worked with us to get the best deal possible. Really such a nice guy!
We had one small issue with our sectional (with the cushions) and all I had to do was call customer service. They scheduled a time to come out and repaired one cushion and replaced another.
When you schedule a delivery they will give you a 4 hour window. You can call the day of delivery and they will tell you what stop number they are at and which stop you are. They will also call you when they leave the stop just before your house. It is nice so you're not wasting your day at home waiting for them.