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| - I hate to write a bad review of a local indie restaurant in my hood, especially as I was really excited to try this place out, but honestly: it is AWFUL. Like, resoundingly shitty. Management needs to get up in this and sort it out!!
DO NOT ignore the bad reviews, especially if you swing by and they are busy: you will have a mediocre experience at best :'(
Here's a bit more about why our meal here sucked big time:
- We started off at a table but the slow, unresponsive and mediocre service prompted us to opt for take-out which ended up being worse.
- It took them OVER 45 minutes to prepare our order of two burgers and sides. Granted they were very busy (possibly surprisingly busy for a Monday), but they gave us no heads up that we would wait a very long time for our order. We would see orders sit on the counter for up to 15 minutes at a time getting cold with nobody picking them up. Long lines at the cash created delays and chaos that they really shouldn't have.
- The entire staff seemed like it was their first day, from the waitstaff to cashier & cooks, everyone seemed thoroughly overwhelmed and had no prioritization. We were right by the cash so we heard all the mini crises and nobody appeared to be a manager or able to keep things moving well. These poor staff members seem undertrained and undersupervised, and the entire operation appears to not be optimized for production or even for health/sanitization. Having worked many years ago at a busy family pizza restaurant in college, I am so grateful I got good training and that my bosses ran a tight ship, because seeing these guys scramble was sad and frustrating.
- We sat by the bar for 50 minutes so we got a clear view of the station and it was DISGUSTING. The garnish area had withered/molting mint leaves and super dry lime & lemon wedges, having tended bar professionally I could tell the garnishes were not fresh and were possibly left out or stored over multiple shifts. Unsanitary, unappetizing and frankly, an eyesore to boot! I would NEVER order a cocktail here.
- When we got home we realized they got my order wrong and on top of it half the toppings were missing. For example, there were supposed to be mushrooms on my burger and there was literally only one! My burger patty was broken, which doesn't affect the taste but at that price & wait time, I expect the food to be presented reasonably well and not look like it was dropped a few times. There was no lettuce, tomato or trimmings either, they completely forgot them. The burgers tasted OK, but nothing special given the price and for the wait time, especially considering they gave me the wrong burger after I waited over 45 minutes for a pick-up an order that I took home myself. The fries were clearly old as they had that crumbly old-fry texture and they were cooked in oil that has not been changed in a while. The onion rings were overbattered for our taste, but that's a matter of personal preference, they were perfectly edible. The potato skins were gross and we didn't eat them at all, they tasted like they were reheated from a few days back.
I have no issue waiting for good food if I know I'm going to wait, but waiting for mediocre food in a stressed, chaotic, unsanitary environment and being charged a premium for it is just not a fun time. I'll happily pay a premium for food at a trendy restaurant if it's great and I know I'll wait for it to be well-prepared.
Save your hard-earned dollars and go to Burger De Ville, Mister Steer or any number of decent diners that'll serve you a better burger in half the time and probably for less money (depending on what you order, obvs).
So very sad as I was hoping this would be a new go-to joint for us, but it's a very hard pass! Blech.
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