I have been going to the Pain Center for several treatments for the last 6 months for multiple issues. Based on some of the reviews, they must have changed their ways. I am always escorted back at the time of my appointment for the "vitals" gathering. I have waited no more than 30 minutes before the doctor saw me...and that was only once. The front desk staff has always treated me kindly, even when I was a little snotty because I just plain hurt. Everyone in the place is very friendly. Meds are called in or faxed promptly to my pharmacy.