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  • Went in on a Friday night. My gf and I had just worked 12 hours shifts and wanted a decent dinner. We order, the food comes out and my gf's steak is undercooked. The server offered a new steak or to re-cool it. My gf asked for a new steak. A couple of minutes go by and the manager on duty brings the steak out and waits to make sure that it's satisfactory. It wasn't. They had re-cooked the original steak even though we were offered a new one. We point out that fact but the manager feels more like arguing with us about policy instead. Being as I am in a very customer service oriented industry, I understand that policy is policy but I also know where to draw the line and just take care of the customer. This manager clearly did not. She made my gf cry because of the stress of the long day and the situation. I can honestly say this is the WORST Texas Roadhouse I've ever been to and I wouldn't recommend it to anyone.
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