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  • After my initial review, I was contacted by a manager who offered me free tickets to come back and give The Improv another shot. This gesture speaks volumes to me about how much owners and managers care about the customer experience. We used our complimentary tickets this past weekend. Unbeknownst to me, we had "reserved" seating right up front (Thanks Joe!). Our server was much more attentive this time around. I will note that we did not eat nor partake of any mixed drinks. My husband ordered beer and I had wine. All in all, it was a MUCH better experience. My only complaint... the parking. It was game night at ASU and the parking situation was ridiculous. We were stopped at the entrance to the parking lot by a gentleman who gave us an Improv parking pass. This did little good and we drove around for 50 MINUTES looking for a spot. The only way to get a spot was to literally stalk someone to their car. We were about 5 minutes away from giving up and going home. At the ticket window, I encountered a gentleman who was trying (unsuccessfully, as far as I saw) to get a refund on his show tickets because he couldn't find a parking spot. I will absolutely come back to The Improv but you better believe that I will check to see if it's a game night first. Many thanks to Joe and The Improv for giving us an opportunity to come back.
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