The store is nice and got great service from one of the guys in the flooring dept.. But thats where it stopped had problem with a carpet purchase/install, was told that someone would call never recieved that call. Called to speak to someone noone cared or tried to help out with the problem. Then spoke will the store manager and the same thing very arrogant and seems to not care about the customer and our situation! I will spend my money at either Home Depot or another Lowes but not this one. I guess they think cause they are near Concord Mills customers will just come too them but have a feeling not many will return.