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  • Horrible. I needed a part, and was told this store had it in stock. I was willing to travel. However, I wanted to verify that they had it before I made the long trip there. So I called. I gave the lady who answered the part number, and she put me on hold. For what seemed like forever. I decided she just forgot, so I called back and told the man who answered that I had been sitting on hold to see if they had a part, and before I could even finish my sentence, he yelled at me, telling me how busy they were. I asked for a manager. Put on hold. I called back, put on hold again. I happened to be near another O'Reilly location, so I thought I'd check with them. They were very courteous, didn't have it, but said they'd call this store for me. Guess what? Put on eternal hold. Then he was hung up on. I told them it was fine, and I took my business elsewhere. Pep Boys was more than happy to help.
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