I had a appointment at 10am and was told that it would take around 4 hours to cut my medium size dog. I waited for four hours and when I showed up, my dog was not even washed or cut yet. I was a bit upset that they did nothing with my dog for 4 hours especially since I had a appointment. They told me that they will call me when they are done with her. I got a call three hours later. It was pretty obvious they rushed with her. I had to cut some of my dogs hair to make it look even. They missed a lot of spots and did not cut the hair on her legs. They were very nice but I was not happy with the result.