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| - I honestly had the worst restaurant experience EVER at this IHOP location. It was really bad. I don't usually like throwing businesses under the bus, and I definitely don't want to be reason why someone gets fired, but the management in this place needs to brush up on their actual "management" part. I will explain....
My wife and I came here on a Sunday in anticipation that it will be busy, and that proved to be true. We put our name on the waiting list and was told it would be about 20 minutes by the manager on duty. We waited patiently, and slowly but surely everyone who came before, as well as after us were being called. 30 minutes past, and finally after "giving it a chance", 10 more minutes past without our name being called. Finally, I got frustrated and walked in to speak to the manager that put our name on the list, and told him how long we've been waiting. With a somewhat "forced" apology, he told us he could sit us then.
The service was just as bad and so was the food. The waitress came and "apologized" as well, and took our order. Clearly at this point I realized that they were terribly understaffed. The floors were dirty, tables weren't being cleaned, and people looked clearly upset because their food wasn't coming out in a timely manner.
Our food came out, and it was cold, as well as terribly presented on the plate. It was as though the cook just threw the food on the plate and was like "here you go". No love or effort put into the presentation whatsoever. I decided not make a fuss because we waited long enough, so I reluctantly ate the food in hopes that I wouldn't get sick later on.
The waitress put our food on the table, and didn't even bother to ask if the food looked okay or if we needed anything else. Furthermore, she didn't show her face until after we were pretty much done with our meals.
Finally, she came to the table and told us "not to come on Sundays"....well if this wasn't the icing on the cake for me not wanting to come back to this location anymore, I don't know what is. If you are blatantly aware that there's a staffing issue, and you're not doing anything about it, there's a problem. Mind you, there's a huge sign on the window saying "Now Hiring",and yet they're still understaffed on probably the most busy breakfast/brunch day of the week.
This location clearly has a management
/staff problem and needs to be resolved, otherwise they will have continued complaints, and lose lots of business.
I've been going to IHOPs up and down the East Coast for years, and I've never had a bad experience quite like this one......there really isn't much more to say that's positive unfortunately, other than it's a good location, and has potential if can get their act together.
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