After reading such high quality reviews, I was intrigued by this salon and scheduled an online appointment through the company website. Working Mon - Fri, the closest appointment I could schedule was one 3 weeks away on a Saturday, which happened to fall on Halloween. I arrived at the location 5 minutes early and no one was in the office. I waited for 30 minutes before leaving. I tried calling several times, which just referred me to voicemail. Obviously all salons were booked by then so as a last resort, I ended up going to a cost cutters. I have since tried to call on several occasions, leaving a call-back number with the intent of rescheduling, none of which have been returned. Needless to say, I am extremely disappointed at the entire situation. This is not the level of professionalism I would expect from such a business.