The staff at Pep Boys is always very friendly and helpful. I've gone here quite a few times, primarily for oil changed and tire rotations. I have a pleasant experience each time I go.
The one issue I have with Pep Boys is how long it takes for my car to get serviced. Granted, I'm sure most garages are this way and when they are booked every day it probably gets backed up and hectic. I always schedule myself for an early appointment because I know they tend to get backed up. Still, my car takes over an hour each time. Normally it doesn't bother me because I will run other errands while I wait.
The one time I got my car inspected and the service rep gave me an entire list of things needing fixed on my car. Since I am a young female, I called my dad to see if these were all legit issues because it was going to cost me a ton of money. I ended up taking it to a garage in my hometown and got the big issues taken care of for 1/3 of the cost.
Other than that, everybody is friendly and I can get my oil changed and tires rotated for pretty cheap. Today I got those services done for $25, so
I can't complain !