Well this is my 3rd year coming to Tom Colicchio's Heritage Steak House and probably my last. I looked forward so badly to come back here for a wonderful Wagyu Steak. Never again!! I just couldn't believe I could get this let down.
My husband and I made reservations for 2 nights, Wednesday and Thursday. We cancelled our Thursday reservations due to our Wednesday night experience.
I do want to point out that Amy was our waitress and she's awesome! Great waitress.
My husband I both ordered the Wagyu steak. You'd think that spending $500 for a meal it would be great. Well.... it wasn't. The Steak was too fatty, burned outside, and way too salty. We kept eating it because we thought it would get better. It was nothing like it was last year. I was so disappointed. That's a lot of money to pay for a crappy Steak. The cheaper one we had at Stacks the night before was much better.
After we ate the steak, my husband and I both felt sick. My husband was up all night sick. The next day he went to talk to the manager. They called in security and had a report written up. .... I guess they assumed we were wanting a freebie meal. Nope... we just wanted to let other patrons know and maybe an apology? The manager didn't seem to care. He's had our information and hasn't offered an apology or anything.
I was so disappointed. The Wagyu was excellent last year. Nothing like this year. It was heartbreaking. And so disappointing.
I hate to do this, but I'm reducing my 5 stars down to 1. It's amazing how far an apology would have been. I don't even know if I can ever eat steak again. It was such a bad steak. And all that money went down the drain.....
My advice is if you want Wagyu, is to go elsewhere. Not here! .... maybe we had an old steak? All I know is that it was too fatty, too salty, and burned areas on it. I'm so disappointed.
I'm surprised that the manager didn't even bother to try to keep our Thursday reservations. NOTHING! I guess he didn't care if we were happy or not. Or feeling better. If you look at my Yelp Reviews, I think you'll find that it takes A LOT, to get one star. There's very few on my list.