This was the first time I've had lash extensions, so I must admit I was nervous. When I first walked in I was very impressed by the decor and cleanliness, it's super cute. Everyone was nice and they do offer memberships but I didn't feel pressured to buy. My technician was Ruth, and she is ah-may-zing! She asked a few questions to make sure she understood my preferences and comfort level. The appointment did take about two hours, but totally worth it! She took her time and I felt zero discomfort other than a bit of irritation from the pads on my lower lashes, that went away quickly after it they were removed. I'm super impressed and can't wait to come back! I woke up today not needing makeup other than some blush. Win!