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| - I came to this dealership in June after many months of research on my next vehicle. Before purchasing, my husband and I needed to complete our home refinance, so we could not make any large purchases that might affect our credit. The Kia dealership on Camelback was the 4th dealership we visited and were warmly greeted by Rose. This review is primarily for everyone else at the dealership (with the exception of Rose and the finance guy, Craig). I informed Rose of our refi and that we wouldn't be purchasing until after July. We test drove 2 vehicles, the Sorento & Sportage and went home to discuss.
I received multiple phone calls over the next few weeks asking me if I was ready to purchase. I found this annoying as I had clearly stated (and they took notes) that I would not be ready to purchase until the first week of July.
We came back to the dealership on 7/2 at 11am and decided that the Sorento was the vehicle that we wanted to lease. We met with Rose and test drove the 2016. I wasn't interested in the 2016 as I had seen their nationally advertised ads for the 2017 Sorento at an attractive lease price. The 2017 model was always what I had wanted. My car was appraised low initially and after questioning the value they were giving me, they came up another $2k by calling the dealership across the street that I originally purchased from (all of the dealerships in this particular section of Camelback Rd are owned by the same company, so we were told). At that point, we were told that we needed to speak to someone other than Rose to talk about the lease price of the vehicle. This is where it got confusing and annoying. My current vehicle was under water but I had enough cash to make it whole (along with the money they were offering me for my trade in. With the additional money I was going to pay them for the lease fee, they were still trying to charge me over $100 more per month than the nationally advertised lease price. We negotiated pricing for over two hours and I had to pull up their ad on their computer to show them that the pricing they were offering didn't make sense.
When they finally got to a price I could live with (still $30 more per month than the Advertised price), I asked to make sure it was a 2017 model. The sales guy told me it was for a 2016 even though I had mentioned that I only wanted a 2017 and that was the Ad we were looking at on the computer for the last two hours! In addition, the sales guy failed to mention that the price I had signed off on didn't include another $30 in taxes and fees! At that point, I was ready to walk out. We had been in the dealership for about 4 hours at this point and I was over it. His manager finally came out and told me that they didn't have any 2017s in the color I wanted on the lot. To be fair, they were trying to offer a 2017 V6 model but I did not want that because the MPG significantly goes down with the V6 model. They also weren't offering the same price.
So, closing in on 5 hours I decide to just buckle and go with the 2016 model as long as they can honor the initial price that we had negotiated, prior to when they added additional taxes and told me it was not the 2017 model I wanted. We waited another 2 hours for the car to get detailed and to get processed with the financing guy.
When the vehicle was finally delivered after the 7th hour with 2 pretty large paint chips and no floor mats (they gave me the mats after it was pointed out they were missing), I was exhausted and starving. They told me someone would be calling me to schedule the car to come in and have the paint chips repaired.
I received a call on 7/12 asking me how everything was going. I said I still had not been called to schedule for the paint chips to be fixed and the woman on the phone said someone would call me back.
It's 7/14 and I'm still waiting for that call.
UPDATE: After calling again last week, I finally received a call back to have the paint chips taken care of at the dealership and made an appointment for 9am on a Friday 7/22. Upon my arrival, I was told the work would take "a few days". This would have been fine if they had a loaner car for me to use as I had to work for the next three days but unfortunately, all of their loaner cars were unavailable/in use. They told me that they would call me to reschedule the work when they have loaner cars available, so here I am again..... waiting for that call.
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