I purchased 6 appliances from Queen City. All were Sub Zero products except the ice maker, which was a U Line. I wanted a Sub Zero, but the salesman Rick Webb talked me into the U Line the had in stock and assured me that the quality and the warranty was the same as Sub Zero. A little less then 2 years later the pump cracked on the ice maker. I then found out that the warranty was not the same as Sub Zero. What would have been a covered item on Sub Zero is going to cost me about $800.00 to repair. I called U Line for assistance and found out that the ice maker sold to me in November 2012 was shipped to Queen City in 2006. The "new" unit I purchased was 6 years old. They are beyond decietful and will not do anything to solve the problem. Stay as far away from these guys as you can. They are very bad news