I eat here frequently with my in-laws(whom are Chinese), and the food and service is great. However, I just got back from eating dinner there with a friend from out of town that was craving some good authentic chinese food and it was a total disaster. The waiters were not attentive, everyone around us who came in after us got there food before we did, they never came to change our plates or take away plates that were empty, the food wasn't hot and the worst part is they added a 16% gratuity onto our bill. I asked why was the tip added automatically if it was only 2 of us and the waiter said that's how it is. I am appalled at how they treat American patrons compared to Chinese patrons. I am NEVER returning to eat here again and I will no longer be recommending this place to friends.