I love el pollo loco food. One of my favorite places to get a quick dinner. But last night we arrived at 8:50 and was rushed to order in the drive thru, only legs and thighs were available, and was given cold tortillas because "they were closing." I understand that, but on the drive thru window it said dine-in and drive thru hours are open until 10 and it was barely 9 o'clock. We had a friend try to order who was in the car behind us and was told they couldn't order. On top of that they forgot to put one of the sides in our bag so we had to drive back to pick it up, luckily we had noticed when we were still in range of the restaurant.