So I bring my truck in (by the way, it's a year old under warranty) about 3 weeks ago so they can hear this noise coming from the front end. I ride with a mechanic. He HEARS the noise. Tells me probably a tie rod/bushing. I go back to the service advisor. Tell him I'll drop it off in a couple of weeks, I just wanted to swing by today so you guys can hear the problem so we have no issues or ??'s about it when I come back. I drop it off 9:30am on the 20th. Tells me it's gonna take a couple of hours. Over 6 go by. I call. Advisor tells me they can't duplicate the noise. Cars been sitting there all day. I go back to pick it up after a not so friendly phone call. I drive off and hear the noise. I go back and get the service advisor. HE HEARS THE NOISE. We drive into the mechanics garage. He talks to a mechanic. They are going back and forth. "If we order the parts. Who's ass is it gonna be!" Apparently "Bob" the mgr rode in the truck and couldn't hear the noise. So no work was authorized even though a couple weeks prior a mechanic heard the rattling. So now the mechanic that's arguing with the advisor in the garage rides with me. HE HEARS THE NOISE. We drive back to the area where all the advisors are. We get out. The mechanic and my advisor start talking agaIn. And again, who's ass is it gonna be? Bob said not to do any work on it. I interject and say, this is a new truck, we now have THREE people who hear the rattling in the front end, here is the key I'm going to dinner. Fix it tomorrow (Saturday 21st). They open at 9am. You'd figure I'd get a phone call. NOPE. I call around 10:30. Advisor says, "they are not going to do any work on the truck". I don't even know how this is legal. I've contacted Nissan Corp Head office and have some claim and I'm suppose to hear back on Monday. I will NEVER SUPPORT ANY AUTO NATION facility anywhere.
UPDATE Monday 23rd
Nissan HQ just called me and says because we are unable to duplicate the noise we cannot fix the issue. That's what he says to me. MIND YOU ONE MECHANIC HEARD IT. THEN THE SERVICE ADVISOR HEARD IT ALONG WITH A SECOND MECHANIC. WOW WHAT A COMPANY.