I've been coming to Polished for about two years now. I come here due to their unique designs and awesome color selection. This place can definitely change for the better. Their receptionist staff isn't bright at all, in fact I often wonder where they find these girls.....incompetent isn't the word to describe them.
My last visit was today, where I had my appointment moved 30 min up - no biggie. I requested any artist but Nina, since when she did my acrylic fill it looked like a blind person handled my nails. The technician I got was "lil Kim". She never said hi, how are you or ANYTHING to me during my fill. She seemed very rushed and didn't care to make small talk when I attempted it. I'm spending my hard earned money for the experience, not someone ignoring me and talking in another language to those around me.
I do love this place, but the technicians are hit or miss. I definitely recommend Candy or Big Kim for services, they rock!