One of my ears had partially closed up, so I went to HTC to get it redone. Nicola took great care of me. She explained my options, talked me through every step, and was fun and personable. She used gloves, disinfected everything that she came into contact with, and only charged me for the new earring posts. I'd gladly come back to get another piercing since this was such a great experience. Come get yours ears done by a professional!