ZenQ has been on my radar for a while -- only because every location i've passed, it's always been fairly busy or at least there's a good amount of traffic going on and out. I came to the Markham (Langham Square) location last Saturday and could not have been more disappointed. We were a large party of 15 entering during lunch time. It wasn't busy. Other than our tables there were 2 other small groups (less than 3 people) there.
We ordered our food in waves since everyone was coming in at different times but the orders did not come out as orderly. Our table which ordered all together had 3 braised pork with rice and 1 fried chicken rice but only 1 braised pork came out after 40 minutes of ordering and 1 fried chicken and 20 minutes after, the other 2 braised pork with rice came out with the bubble teas. Plus our order of wings appetizer came last about 50 minutes after we ordered.
Despite the wait, the food wasn't that great in comparison to its competitors like Cha Me Cha or even Ten Rens. It was very anticlimactic and salty.
On a more positive note, the waitresses were nice and I can see that if they were not prepared for a large party, a bit of heads up to let us know the food would be delayed would have gone a long way. In addition, we were given plastic utensils to use while other tables had silver utensils.
I still very much want to try the desserts but would consider going to another ZenQ before crossing this restaurant off my list for good.