I'll start by saying I used to love Einstein's. I've been to this location before without problems, but this trip has confirmed my belief that all of the locations seem to be suffering in quality...for a while now.
Unfortunately, my usual location is currently undergoing renovations so I went to this one instead. I purchased two nova lox bagels and two doggy bagels. I think the recipe or bake time was off for the plain bagels because they were sunken and doughy. The smoked salmon tasted incredibly fishy and was actually warm to the touch. For fear of food poisoning, I didn't eat it. Total waste of money, but I didn't go back to return the items since I really wasn't interested in being inconvenienced any further. I'll be avoiding this location without a doubt and I'll look into different local bagel shops.