My new opener is good after a month, but there were definitely some annoying issues. Dave or David (I think there's only 2 people in this company) answers the phone with a gruff greeting of "garage doors" which through me off because normally a business would say their full business name and something like "how can I help you?" or "Hi, my name is Dave." Dave or David replaced my opener on the second trip after a quick fix failed shortly after he left the first time. I appreciated the attempt though. Then there was some communication difficulties with explaining to me what the various openers were which frustrated me a bit. After the new opener was installed, about 3 weeks later my other garage door opener sensor failed so I called Dave and it went to voicemail and I left a message to call me. After no return call 5 days later I called again and spoke to Dave. I asked if he kept my old sensors and he said no, they are thrown away. He did say he would sell me a new set for $59 though. I asked about the wall keypad and again he said they get thrown away too. Another $35 or so for a new one. Why would they not at least ask the customer if they wanted to keep these items? Seems like bad customer service. I won't recommend them. Hopefully my new opener lasts as long as my old one.