...first of all the hotel is next to railroad tracks. This means that trains go by and usually at all times of the night. The property has an $18 per night charge for parking which is bullshit. The rest of the facility is very nice and my brother-in-law and I had a great stay prior to running the Pittsburgh Marathon the next day. I was dismayed that the hotel had no shuttle to the marathon start and no early breakfast for the runners. This is a big deal in Pittsburgh and I really think management had their heads up their asses on this one. There are 40,000 participants in this race and a good percentage are from out of town or locals that want a downtown room. I also would have appreciated a late check out in order to take a shower. One more thing; when they respond to you they send an e-mail that is listed as "no-reply". It's just bullshit! If you don't have time to deal with individuals then you are in the wrong business if you are running a hotel. Sorry guys you missed the mark... by a lot...