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  • I'm not entirely sure where to begin, so I apologize if my review appears choppy. Pros: The staff (receptionist + Kamelia) can be friendly, in person. That's about the only positive comment I can make regarding this establishment. Oh, and I would say it's clean. CONS: 1) Your phone call is never picked up by the receptionist. If you leave a message, do not expect a return phone call within 24 hours. In fact, don't even expect the call to be returned within a few days. You may never receive a response. 2) staff cancel your appointments without notice. You may show up, and be told that you are no longer scheduled, and thus can't be seen--a wasted afternoon, if not the entire day, for those of us especially who need to commute 3) Your Groupon is not honoured. I bought a groupon for laser hair removal, and was told that the treatment areas described online are "not accurate" and thus, what I thought I was paying for is not what I ended up receiving. 4) The actual laser hair removal is completely ineffective, and the technologist (Kamelia) is completely incompetent. Even after the full program of six treatments, there is no apparent hair reduction. Furthermore, when the hair on my legs grows out, it is patchy, indicating that there were NUMEROUS missed spots. when I brought this up with Kamelia, she denied it, and said she is always "thorough" and has been doing this "for years." 5) Management will not address any of your concerns, as they are not available. I tried to get in contact with management, and was told that they are never at the location. No attempt was made to connect me to them, and no attempt was made to redress any of my concerns. SAVE YOUR TIME AND MONEY and NEVER go to this place. They have Groupon deals for a reason--because they could never attract and retain customers otherwise.
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