Amazing! Just amazing!! As soon as you walk in there are red coats at the door helping people check in and directing the traffic. One of the red coats helped me check in because I was getting confused and then directed me to the correct lobby for my appointment. The check in kiosk was telling me to go to a different lobby but the red coat caught it for me and made sure I wasn't going the wrong direction. The check in process was easy and the bathrooms are clean. In the lobby there was a large television for people to watch while waiting for the names to be called. I didn't wait long for my doctor even though I can 45 min earlier then my scheduled time. The parking lot was under some kind of construction and had orange cones all over the place. Overall I'd come to this clean Cleveland clinic location again for any future appointments.