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  • This is for the Uhaul part of the store. I arrived on Saturday about 30 minutes early to pick up my Uhaul truck for a move. The guy said my truck wasn't there yet but I was early so I said I would wait. As soon as I sat down, I heard him call the previous person who had my soon to be truck and asked her when it would be back and reminded her that she was supposed to have turned it in already. The person apparently said she wasn't brigining it back any time soon. Rather than me having to argue which you usually do when something doesn't go right, he fixed it. He told me I could have the larger truck for the same price plus discounted the gas/miles charges. No argument, no trying to worm his way out of it, just good customer service. He fixed it and made it worth my while for the inconvienience. I returned it to the drop box yesterday when they were closed and had an emailed invoice to me this morning bright and early. Great customer service. They even called when they got my rental information when I booked it online and confirmed.
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