I really wish the schools would research the quality of photography companies they contract for school pictures.
We have had multiple issues over the years with the portraits they send back. First time, I was given a package that had photos stuck together. Clearly the ink hadn't dried and the image peeled to separate the pages. Fortunately I was sent a reprinted package.
This year, they photographed my son after recess, judging by how messy his hair was. Does the photographer not mention this as he seats the kids to shoot? No big deal, we sign my son up for the retake day. But they decide not to photograph my child on this day!
Oh by the way, they never did send us the class photo which I paid for over a month ago.
Call to the company: we're sorry but you have to find time to come to the studio. Our photographer doesn't make comments about how the child looks. We don't communicate what child has orders with the photographer on site. Just a whole lot of redirecting the blame.
I guess my time to track them down is not valuable. And the school must get a nice kickback from this company for using them despite very poor quality of services delivered. What a racket! I'm sure in the wrong business.