We love this place but have been disappointed the last couple of times we've been here. The last time we were ordering some baked goods, one of the employees was cleaning the inside of the baked goods case with some chemical spray. The case was full of baked goods. This last time we went to get coffee and some goodies. We were in line for 40 mins waiting to order and when it was our turn, we winded up only getting one cookie because we saw the employee dump the coffee filter into the garbage can and pound it out against the can. That grossed us out. We think management needs to train the young kids they employ to pay attention to detail and follow correct sanitation protocols.