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  • Same as another poster I wish I could give them a 0. Truly the worst airline I have ever dealt with and I fly quite a bit. I have no problem with all the fees they make it very clear what their policy is from the beginning. But that is about the only thing good in my opinion. I was coming home from Ft Lauderdale and there were three flight leaving around the same time, they only had 7 agents working We were in line for over an hour just to give them our bags, we already had our boarding passes. My son was meeting me in Ft Lauderdale flying out of Mesa, Az at 12:55am and after waiting an hour and a half then sitting on the plane they pulled him and 8 other people off because of weather they said they could not get to Ft Lauderdale. They gave the people nothing except a refund or a flight the next night at 12:55am so my son had to sit in the airport for over 30 hours to wait for the next flight. Then I found out the flight did go all the way to Ft Lauderdale when I went to the counter. So I believe they lied to my son and the 8 other people. We had plans to go to Orlando when he got in, I ended up having to cancel and losing my money, then spending more money on getting a hotel in Ft Lauderdale I also noticed they are horrible about over booking the flights. I was on 4 different flights on this trip and there were always many people with other people already in their seats and we heard many comments from other passengers that this happens all the time. We also heard from a lot of people about them just canceling flights for no real reason and real soon to take off time. The two planes that I was on had many broken seats and some had no tray tables. at one point the person on front of me put their seat back and was practically laying in my lap. The flight attendant just laughed and said "yeah it must be broken". The shoddy maintenance inside the cabin really makes me worry about the parts we can't see. There are more things but I do not have time to write them all. I highly recommend NOT!!!!!!! using this airline. It really is not worth the cheaper price and really if you bring bags or want water it really is not that much cheaper.
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