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| - Fist and last time LoLo's will get another dime of my hard earned money !! The food was good (I'll give them that-1 star) and our waiter "Carlos" did his absolute best to improve our experience (2nd star).
The problem with this establishment is the Management: If that's what you call standing around in the parking lot talking to people and doing absolutely nothing to help your staff on a busy Saturday night. This gentleman must be related to someone because a Manger he is not !! What I was even more surprised to find was that when I went through a few more reviews that most of the negative comments were regarding the Manager and to date nothing seems like it has changed !!So here was my 1st experience:
1). No reservations, there were 6 of us (45 min. wait).
2). Oder taken within 15-20 min.
3). Food took another 30 min to come and came out one plate @ a time (one plate came out, then 10 min. later another and so on) until they got to the last plate which took another 30 min to come out ( I like to Yelp, good and bad so yes I was looking @ the clock: In disbelief and to give an accurate review). So at this point we have been there almost 3 hours and keep in mind the orders were pretty basic: Fried Chicken, greens, mac & cheese, Fried Catfish, green beans and yams (most of what should be already in a pot-the only thing you need to do is season and fry the meat).
4). We asked for a Manager, no manager came -twice.
5). A server's chicken flew off the plate onto the floor, no Manager (next to us).
6). A server was cleaning off a table and dropped the plates, no Manger (next to us)
7) We finally stopped a bald gentleman with gold wire framed glasses who said he was the Manger (because the one we requested never came). We relayed our experience and the fact that by this time our guest was so upset that her food had taken so long (the last plate) that she couldn't even eat it. The Manager's response "This is not the way we do business but we don't comp meals" no eye contact but he repeated it twice like from memory (did I mention our bill was over $100.00). The Chicken dinner was $14 and It was not about the money it was about the Customer Service (but a trained and educated Manager would have known this) !
8). In comes Carlos (the Waiter), who we let know it was obvious he had no Management support and we knew he was doing his best. Again he was apologetic and sincere and even took $7 off of the bill (it was still over $100 for Fried Chicken and Cat Fish).
***So if you want to wait along time to be seated and even longer for your food, be ignored by Management (who could care less if you have a good experience or not) and pay over $100 for some pretty good chicken and fish - This is the place for you !!
Otherwise spend your money somewhere else where they "Thank you for coming" !
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