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  • For a chain restaurant you think their training would be excellent and their customer service would be off the charts... not the case with this location. We came in at 3pm on Saturday, plenty of open tables but still a decent crowd. We were seated and waited at least 10 minutes before someone came to our table. When they did, she grabbed the pepper shaker to give to another server, did not say hello or even acknowledge us. Turns out, she was our server. When she came to get our drink order another 5 minutes later, we had so much time with the menu we asked if we could put in our order. All simple food, tacos, wings, soup & salad. A salad was served at our table, way before our drinks. We then waited 22 minutes for our food. Yes, I timed it because everything else was taking so long. Finally our food came except for the bowl of soup. Refills were done before the soup was delivered to the table. While waiting I noticed plenty of servers at the hostess stand having free time, talking, singing and joking around. By the time my soup arrived, one of my friends had already finished her meal, and a second person was almost done. We were there over an hour and a half. No apologies for slow service, it was as though it was the norm. I also don't appreciate servers using pet names (baby, honey, love) when taking your order or serving your food and drink. The food was good, but with that kind of service, it's not worth the time.
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