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  • Don't use Ace online ordering service. My order never made it into their online tracking system, even tho when I called Customer Service(?) they had it in their system and said it had been delivered to my selected store. They offered to call the store and confirm it was there since I never received a confirmation email. After ten minutes waiting on hold, they cut me off.While trying to call back, the local store called and more fumbling ensued. While writting this review the local local store owner Brian called me and went way beyond the normal appology to make things right. So, Ace.com lost a customer, but Handy Ace on Main St. in Mesa gained one. Brian is making it easier to shop "local" by delivering true Customer Service.
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