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| - Vision Community Management has made our first home buying experience in Arizona a living hell. We first rented the property with an option to buy from the owner. The house was empty for several months. This resulted in dry un-kept landscape and weeds peeping through the rocks. Within the first 2 weeks....not 2 months but 2 weeks. We received two violations, one was for leaving the trash cans out of the garage and empty boxes. Since we were renting the property, we weren't aware of the rules. We have a long drive way that would make it hard for you to see if anything was left out in front of the garage door. So you would literally have to walk in the yard and down the drive way to get a visual of the boxes and trash can. By the way, we were still moving in the house.
The rental management company notified us about the violations. After being notified, we quickly moved the boxes and trash cans. A week later we received another violation stating the landscaping needed replaced and weeds growing in the yard. We were not in the house but 3 weeks and received 4 violations. I asked the rental management company were we being targeted because we were renting and why didn't these violation go to the owner when the house was empty. The rental management sent in my compliant and we didn't receive a violation since.
In order to keep the peace with VISION, the owner hired someone to reset the irrigation system and plant a few plants in the yard.
We love the neighbor so when opportunity presented itself, my husband and I jumped at the chance to buy the house. During the closing process, we received prior violations and possible violation about the house needed painting within in 2 years.
Shortly after closing, we decided to get the house painted. We wanted to used the same original colors of the house. I submitted the paint request. VISION Community didn't have the number for the original paint colors. So I had to find the paint numbers that was close to the original colors.
I submitted the numbers with the applications. 1 month went by, another. So close to the end of the 2nd month, I decided to call. I talked to Jason and he apologized for the delay in getting a letter and assure me it will be done. Within 2 days of our conversation, Jason emailed me the letter, said the paint request was approved and it's OK to get the house painted on the day I told him the painters will start. He was OK with it and stated it on my voicemail.
On the day of the paint job the painter notified me of a mistake in the paint color. I immediately called VISION and talk to this Jamie person who I originally talked to and dropped the ball to get the paint request approved in the first place.
The mistake the painter noticed was the body of the paint was the light color and the trim was the dark. This is incorrect, I explained in person and on the phone, which color is the body and for the trim. Someone at VISION typed in the wrong info on the approval letter that Jason emailed and was forward to the paint company. I called VISION on the day of the paint job which Jason knew about and complained about the wrong information on the form. This Jamie person, tried to say it was my fault, which isn't true because I submitted the application stating the original paint colors and the exact look. VISION does not want to take responsibility for their actions. So to cover their tracks, they sent another letter in the mail with approval dated 2 days after the paint job was completed. This is an evil and deceptive plot to cover their mistake. By the way, didn't I say this Jamie person is the one who dropped the ball when I originally sent in the request 2 months prior?
A true honest company or institution will owned up to their mistake and face the consequences of their actions. ONLY evil and deceptive people will cover up their tracks. So to VISION be honest and owned up to your mistake. To anyone who is considering buying or renting a home in any of the properties VISION manages the HOA, move to a community that is managed by an HOA who cares about their people and not try to rip them off with violations and fines. YOU HAVE BEEN WARNED.
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