It tends to be packed during the day but I've never had any problems from getting my baked goods and paying. My mom always stops by after work to buy some buns or last minute food for dinner. Sometimes they sell cake trimmings for I believe $2 which makes for a nice snack. There is a decent sitting area but don't expect it to be absolutely quiet since there would be some people socializing. However, they're regular customers and always happily greet their friends and my mom whenever she goes in, lol. The employees there are super nice too!