Had the same problem as some other folk below. Maybe they're too busy? After an eye exam (which was fine, thorough), I ordered contacts. Or so I thought. I called twice to ask about my order and was told that they just hadn't arrived yet. After 3.5 weeks, I thought that it was taking too long and finally reached the person in charge of my original "order." I was told that she didn't realize I wanted to order and thought we hadn't decided what I was going to do. ??? I went to get my eyes checked so that I could order contacts. Uuuum. No. So I emailed King West Eye Care with my prescription, they ordered for me the same day (all via email), and I received my contacts in only 3 days, plus they later mailed me a rebate coupon without my even inquiring (and that I would never have known about, except they bothered to send it to me!) Check out King West Eye Care for sure.
While Optical Thirty8 had nice enough folk (and not pushy), I just won't go back to a place that couldn't keep track of the fact that they'd never ordered for me in the first place when there is much better, EFFICIENT service at King West Eye Care that is just as friendly!!