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| - I was a bit nervous booking a room at this hotel with all of the bad reviews, but overall, my husband and I had a great winter get-away weekend.
If you're heading to Cleveland now through March, definitely take advantage of the "Snow News is Good News" special - which is only available through booking online - don't call and ask the hotel about it - all they'll say is it's an online deal and they can't book the room for you. You pay the standard rate for the first night and then the second night is determined by how cold it is outside! This is a great special, granted the price does go up significantly after the service fees and taxes, but still a great deal for staying downtown. For 2 nights on a weekend in December, we paid a total of $175.
I'm going to start with my complaints - which for my experience are not lengthy.
Customer Service over the phone---
Why does the phone have to ring 15 times before somebody answers? Multiple times, I had to let the phone ring and ring, hang up, and then call again before I could could somebody on the phone. Yet, when we were in the hotel, I always saw somebody behind the counter....makes me want to say "MOM, THE MEATLOAF! What is she doing?? I never know what she's doing back there...."
The Hot Tub---
It's true, my friends - the hot tub is TOO HOT. A couple minutes will warm you right up, then you'll be ready to get out.
Parking---
Yes, the valet parking is expensive, but I have an alternative plan that is much cheaper! Park in the Halle building parking garage, which is right behind the hotel. It's $9/night, as opposed to $20/night through the hotel's valet. We were told to ask for an "A" permit - everything worked out just fine and no dents or vandalism to worry about. Easy walk to the hotel too.
Breakfast---
$15/person for the breakfast buffet is just way too much for us, so we scoped out some cute local breakfast cafes. Our favorites: The Luncheonette in the 4th street Arcades and Phuel Cafe, which is a new cafe right in front of the glittering chandelier. Check out my reviews on them for more info! Both are affordable and offer delicious breakfast options - Phuel is more eclectic, while The Luncheonette is your typical home style diner. There's another place called the Huron Deli, but we didn't make it to that one.
As for the good-
Our room was great - clean, comfortable, and had a decent view of Playhouse Square. I thought the bed was incredibly comfy and had no trouble sleeping at all. This means alot coming from me because I am the WORLD's lightest sleeper. The room has to be pitch black, the pillow has to be fluffy enough, and I have to have white noise on all night. You can turn the fan on, which worked out just fine. It did take some time to get the hot water going in the shower, but I've experienced that at other city hotels. I had the time to wait, so it didn't bother me. Wifi was free and worked fine for us too.
The service was fine person to person....still don't know what the issue is with picking up the phone!
We didn't try the restaurant because there are so many other great places to try in the area!
Overall a nice stay - I recommend Wyndham for a get away weekend! And take advantage of their winter special!
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