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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-07-26 00:00:00 (xsd:dateTime)
itemReviewed	Midfirst Bank
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	It's easy to get a person on the phone at Midfirst, but it turns out that speaking to a human being doesn't mean you'll be treated like one. I've had three significant experiences at this bank in which the customer service was so low, it wasn't even there. First, I spoke to someone about an auto refi who simply would not contact me back. She would always tell me she was going to call, and then she wouldn't. I ended up handling it with another bank. She never followed up to find out. I guess they're doing so well that they don't need any more ~extra business~! Secondly, I ordered a new debit card because they were running some kind of promo for the design cards. You know, picture of a flower, your dog, etc. Card never came. I called them a month later, they cancelled it and sent another. Card never came. I called them a month later, they had no idea what was going on, and I told them to forget it. NO FANCY CARD FOR ME. Third, there was a snafu between Midfirst and another bank that I use. Midfirst was obviously completely to blame for the incident, but instead, the people I spoke with on the phone petulantly insisted that it was either my fault or the other bank's, but not theirs. This went on for weeks, and ultimately, they did nothing to fix the problem or to retain my business. Again, Midfirst must be doing REALLY WELL to just fling off customers like this. It was such a minor issue that I could not believe not only the thinly veiled hostility from the people I spoke with, but that they would be so petty and ridiculous instead of just fixing the issue. I'm not kidding when I say it could have been an easy fix. I'm flexible! But not when they are so openly unwilling to do the least thing to retain a customer. Instead, they fought with me like a middle school frienemy, and I am closing my account in disgust. Almost every interaction that I have had with this bank has been annoying, and unusually devoid of customer service. They don't even pretend over at the old Camelback location. In closing, worthless quality of service, time wasted, total mistake, closing account, do not recommend.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	B

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