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| - I had 2 great experiences with this service, albeit with 2 different persons. When I went to ask for the same persons on my 1st visit they were no longer with the company. I took the 2nd couple (a husband and wife team) and they did an excellent job on my house. But again they no longer with the company. I did have a Groupon for 3 visits, and with the 3rd visit (today) they sent just a single guy. This guy reeked of smoke, enough to cause my allergies (I'm allergic to nicotine/smoke), to go sky high within 6 feet of him. I called the (owner?) prior to asking the cleaner to leave to see if we can reschedule without him. She said no, and you must pay a $20 trip charge and for the reschedule you must pay the full amount. I get that people smoke, but when a smoker is reeking in clothes and skin so much that it permeates every other smell... And to someone that is sensitive to it.. You'd try to work out something. That's what I tried to do with my 2nd call.. I understand there is a loss of business... but she wasn't willing to find a common ground. That a bond of professionalism and expectation was broken. I tried calling her before I sent the worker home and she said... No.. I had to accept it and accept it for 2 hours. She said the Groupon stated in the FINE PRINT that I had to accept 2 ppl for 1 hour or 1 person for 2 hours... However, the FINE PRINT does say 2 ppl for 1 hour (PERIOD). Alas, I did send the person away, it was causing me health problems, and now I have to dispute the 1/3 with Groupon. Now granted... I expect to pay the 1st 2 sessions... but I want a refund on the 3rd. However, if disputed... I want it all back. I did try to be nice by calling the owner back and seeing if the 1st call was just anger on both our parts... But when told the only way I get someone back to clean was to pay a $20 trip charge and pay for a regular cleaning... It doesn't sit well with me. Again, I did have a great experience the 1st 2 times, but don't expect the same personnel to clean your home each time. Some are better than others... I just had a difficult time the 3rd time.
Make sure you ask for a non-smoker if you are highly allergic with this company and others.
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