I first used this florist for my wedding and was so pleased with the customer service and the end result that I couldn't imagine going anywhere else. (I was not a bridezilla but definitely micromanaged.) And since then I've used them for all of my floral needs. No matter what the occasion--whether a centerpiece for a birthday party, a Christmas wreath that my young son supervised, or funeral arrangements (which I've sent too many of recently)--everything is innovative and perfect. This is one place that I feel comfortable telling "Do your thing, just make it fabulous" and they will deliver. We've been away from Pittsburgh for a year, so this is our "go to" place. After every arrangement sent, I receive a number of phone calls complimenting the design.
I'm an extremely picky person so it is very rare for me to give any business 5 stars, but in this case, I definitely will make an exception.