After reading reviews and looking for a decent place in Pittsburgh to get my haircut for over 6 months, I finally bit the bullet and decided to try Studio Raw. I was skeptical going in and am VERY particular about my hair and who cuts it. My friend recommended that I give it a try as she had gone the previous week and I loved her cut and color from another stylist. I went in for a consultation with my stylist before I came in for my appointment. She listened to what I wanted and I told her that I was basically giving her free reign in terms of my cut,but that I wanted movement and layers. Everyone is very friendly here and eager to please their clients, something that I think is worth the price of Studio Raw in and of itself. During my appointment, Ashley was relaxed and nice, got me a hot tea while my hair color processed and asked me what I wanted done with my color before applying the toner. I can be super indecisive so I appreciated that she went over the options with me and didn't rush me to make a decision about my color. I left really happy with everything. After a few days of living with and styling my new cut I was unhappy with it and felt it needed more layers than what she had initially cut in. I called the salon and Ashley took me in for a quick appointment and re-cut my hair exactly as I wanted it without ANY CHARGE. Customer service is great here and I will definitely going back. I got a lot of compliments on my color - she did a great job and was super accommodating and professional when I asked her to re-cut after a few days. I will be returning here for sure!