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| - I'll start by saying I'd give it a 1-star for the service. But because the food was so darn good, it raised it to 3-stars.
I understand the place was super busy. I understand that things happen. But I DO NOT understand when the server spills a full soda on my daughter that we only get a half hearted "Sorry" and then had to wait for several minutes for her to return with a rag. We had wiped it all up with our napkins by then. And I'm not one to require handouts, but if my daughter--whom you've spilled a full soda on who is now sitting there in soaking wet clothes because of you--wants a refill on her "special" drink, by gosh give it to her instead of lecturing her about how the special drinks don't get refills. And for the record, we never got any other "I'm sorry." from her, like she just wanted us to brush it under the rug and forget about it. Well, I'm sorry, but if I screw up and dump something on MY customer, I will apologize a hundred times and do whatever possible to make them comfortable again.
The drink spilling aside, once the food arrived it made up for our wet clothes. Steaks were good, sides were good, and my husband loved the ribs. We didn't see much of our server after the food was served. I often wondered if anyone saw much of their servers since I saw several (counted 7 at one time) just standing around chatting with each other.
By the time we were done, we quickly paid a reasonably priced bill (great price for such a good steak) and got out of what my daughter called the Texas Madhouse. I'm not sure if we will go again. It will HAVE to be the food that would draw us because it definitely won't be the service.
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