I've been here multiple times before in the past, and it was very mediocre but today service was pathetic. I arrived with 3 other girls for a quick bite before a concert and we knew that they had good food. We were seated almost immediately and then our orders were taken fairly quickly (4 phos and 4 bubble teas, and they were out of boba at that point and would be made with some pomegranate thing, which was fine). That's when everything slowed to a stop. We didn't get any water until after we had been there for just over half an hour, then we think they forgot about us. It wasn't until one of the girls I was with stared down our waiter that he brought out our food. I dislike cilantro and made sure to tell out server that I'd like mine without cilantro, but of course it came out full of cilantro, and it wouldn't have worth it. At this point we still haven't received our bubble tea. Two of them were brought and and were nothing but ice and the popping pomegranate things. Then about 10 minutes later another bubble tea was brought out, and mine still wasn't out. We had to ask our server if my bubble tea was ready and said that "it was being made". Ten minutes later he came out and asked what kind I had. My tea was brought out with raw boba in it but by that point I just wanted to leave. Not a good experience whatsoever, not sure if I'll be back.