Love this place! The first time I went (a few years ago) I was weary about getting a steamed bagel ( I love my toasted NY bagels) but it was delish! I started out with 'safer' bagel options, the Sweet Caroline (blueberry bagel, cream cheese and cinnamon & sugar) delish and a good 1st timer bagel- but I still get it all the time! I have since tried various sandwich bagels and have never been disappointed, they will let you add or remove items to your liking with no problem.
When my husband found out that there was an Owen's in Charlotte he was excited, being a Miami of Ohio alum he ate there all the time in college-
I can't say anything about the coffee, because I don't drink it- but I'm sure if you aren't happy with the temp, you can ask them for some fresh coffee and they would be happy to accommodate
We frequent Owen's a lot and love it every time!