| rev:text
| - The idea and concept are great, and are executed well but you want help with anything the staff would rather drink arsenic, or so it seems.
I went here with my boyfriend on a Saturday, which, I guess was my mistake in the first place. There wasn't an adult only area which was kinda disappointing given that there are twelve rows or so of trampolines and everyone else in the place (the average age seeming to be 12-15) seems to have about as much spacial awareness as a 16 year old driving doing their makeup while texting.
It wasn't terribly annoying to be nearly pounced on by an 13 year old as it only seemed to happen once every five minutes and it didn't really hurt if you're an older person. Surprisingly the only people with any manners are couples who wanted to do something fun and fresh (usually about my age, 19+) or children under the age of 10. Weird.
Anyway, I was thinking about coming here again on a weekday maybe in the morning where there's hardly any people because it IS a lot of fun and you don't really notice the workout you're getting.
So I though, huh, maybe I'll ask if they have a suggestion box or something. Trampolean aerobics classes and an adult only area might not have been suggested to them yet. So, about halfway through our hour jumping I got off to get a drink and went to the desk to ask about a suggestion box.
Here's where things went really down hill:
First of all, it looked like they just hired people who just came off the mat from jumping. AKA they hired people who looked like they were 12 years old. The only thing that didn't have a line of 10+ people was a pre-teen girl, who, I swear to God was pregnant. If my kids were at this facility, I wouldn't want them seeing that it's okay to get knocked up in high school because you can still have a day job at Jumpstreet! , I asked this girl about a suggestion box. She practically spat and me and she DID roll her eyes and said "Uhm, we don't have a suggestion box and I don't think we're getting on any time soon." I thought my suggestion was really good and didn't want to be turned down by someone, so I asked her if her manager had an e-mail or if I could talk to her manager. She said "No, my manager only has a personal e-mail address, and she isn't around right now."
So...you have a small business and your manager doesn't have an e-mail address. I'm not going to say she was lying to me, but uh...I just find that hard to believe. She also could not give me a time when her manager would be back.
After that I gave up (she obviously didn't want to talk to me) and I went to use the bathroom. On the way there, I overheard two employees by a maze talking smack about costumers. In public. They were complaining about their job to a costumer (it looked like the customer was a friend of one of the employee's) and they just continued like they weren't even at work, SWEARING about their job. Around children. Was pretty pathetic.
When I got into the bathroom their hand drier wasn't working, and I could not find any paper towels. So I went back to the front desk and asked if there was any (different girl this time) and informed them that their hand drying machine was down, she, like the last employee, rolled her eyes like I said something stupid, and then told me "ya, we know our hand drier in the womens bathroom is down. Just use some toilet paper or something..." I don't know WHO hired these kids, but their training needs to be stepped up a bit, their overall customer service is the worst.
All and all I would visit again, but never on a Saturday. Being nice to the employees doesn't help, and you can never get a hold of a manager. If you have an issue that you feel needs to be addressed, you might as well just try to talk to another customer because the staff certainly won't be helping you.
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