I am giving this Moxie's 4 stars not because of good service or even a great dinning experience, but because of the care and follow up of the General Manager Russell.
We stopped in for lunch Saturday March 7th and didn't have the best experience or food which happens from time to time at any restaurant. I left unsatisfied and decided to make a comment on Moxie's website as I felt they should be aware and within 2 days I had a message from the GM of this location. Russell was apologetic and asked for as many details as possible so that he could address my concerns with his staff. He also offered to make things right on my next visit should I be willing to give them another chance which I will solely based on this customer service.
I have the opportunity to visit a lot of different restaurants and bars around Calgary due to my job and I really appreciate a company that accepts their mistakes and does what they can to ensure customer satisfaction.