I eat at this Cookout quite a bit since I work nearby. I have usually had okay experiences. I went on New Years Eve night and it was very busy. The lady on the speaker asked for my order and I gave it to her. She didn't respond. 10 minutes go by with no response. I say Hello several times too. Eventually I pull away because I've waited so long. It turns out no one was even at that cash register/ window any more. It would have been nice to know this before I wasted my lunch break waiting on Cookout.