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  • I work out in Boulder City and usually phone the order but still have to wait in store after ordering 20 min prior to pick up. Today was one of the worst experiences EVER. I called, they picked up after 5 rings and just hung up on me. I called back thinking it was an accident. Rang again 5 times they did the same thing finally on the fifth call I got a hold of someone and they asked me to hold. I was on the counter, ringer off hook for 5 min then she asked are you still there and sounded disappointed when I said yes. I ordered and she said come by in 25 - 30 min which I did. Two other people came and went AFTER the fifteen minutes I sat there. Finally I asked hey how about the grilled Italian I ordered 45 min ago?! Cheyenne said it was still on the grill. I said i ordered it over 45 min ago and she quite snidely said well you can't rush a grilled Italian. Sorry but 45 min. I called her out and said she didn't have to be so snide about it that I was a customer who wasn't happy. She had already rung me out so I could't just leave. I finally got my sandwich which by the way was the worst one I had ever gotten there. I called her over and told her she needs to learn how to deal with unhappy customers and she just shrugged an walked away. I said I wanted to talk to the Manager. She said we don't have one. Shift supervisor? We don't have one. I said I wanted a number to someone in charge. I got the cell phone of someone named Debra who was supposedly the owner and started to voice my complaint (after I left the shop) She proceeded to tell me they (her employees) were all little liars only there for a paycheck and she could't fire them because they were to hard to train. She said this was her own private prison and she couldn't wait for the day she could just walk away from it. I wasn't sure what to say but told her to have a better day and hung up. I have a sneaky suspicion this woman was not the owner but someone the crew uses to send disgruntled customers to. The sandwich was so greasy and the meat was burnt I just threw it away. Plus it had oil and vinegar which I asked not to have on it and mushrooms didn't even see that on the ingredient list. NASTY SANDWHICH and NASTY EMPLOYEES. They won't be getting any more of my money and I am telling EVERYONE about my experience BOYCOTT this particular Capriotti's until they know how to do business in there dank little excuse for a store! They probably spit in the sandwich too. NEVER going to trust these people again. Boulder City is one of the most Charming places and an experience like this makes me sad.
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